Tel: +44 (0)1367 870555Help desk: +44 (0)1367 870555
Most CIS customers take out a maintenance contract for us to support their infrastructure. Some treat us as their IT department, some treat us an advanced extension of their IT department. We are a flexible company, for some customers such as the Disaster Emergency Commitee we strike into 24/7 support when the charity enters appeal mode, but take a back seat during normal operation.
We also offer a one off problem solving skill where you bring us your problem, and we fix it. We will consult with you to understand the issue, understand the impact, agree a level of prority and a course of action. Depending on your needs we can then work round the clock to get your problem solved as quickly as possible.
We will then follow up after the issue has been resolved with a report of what went wrong, why and how to stop it happening again, we suggest improvements and if we are a good fit with each other as companies, we will offer you maintenance at a level you require.
Some people like to keep us on a per incident basis, some like us to handle everything from start to finish, you decide what and when, give us a call and discuss your options, we will help you through any issue.