Managed IT support and cyber security for UK businesses
Keep your people working, protect your business and make better IT decisions. CIS brings over 35 years of experience in IT support, cloud services and cyber security.
IT support for your industry
See how we support the people, systems and information your sector relies on.
Select Your Industry
IT support that keeps healthcare moving
Support staff access to clinical applications, protect patient information and plan IT changes around care delivery.
Reliable IT for financial services
Keep client work moving with dependable access to business systems, controlled permissions and practical recovery planning.
Secure IT support for legal firms
Specialist support for solicitors and law firms, helping protect confidential client data and reduce disruption to billable work.
IT support that keeps recruitment moving
Keep consultants connected to candidate records, calls and calendars, with support for office and remote working.
IT that keeps production moving
Support the business IT behind production planning, office work and communication, with clear priorities for recovery.
IT support for engineering teams
Keep design files accessible and project teams connected, with support for workstations, business applications and recovery.
Results from businesses like yours
Read how our clients have improved access to business systems, strengthened security and reduced time spent on recurring IT problems.
IT support across Oxfordshire, Buckinghamshire and Birmingham
From our offices in Faringdon and Birmingham, we support businesses across Oxfordshire, Buckinghamshire and Milton Keynes, and Birmingham. We also support organisations with locations elsewhere in the UK.
Choose managed IT support for everyday help and maintenance, or co-managed IT to add skills and capacity alongside your team. We explain the service, responsibilities and costs before work begins.
Our services
IT support, cloud and cyber security
Resolve everyday IT problems, protect your systems and plan the next change. Find the support your business needs.
Cyber Essentials Support
Cyber Essentials and Cyber Essentials Plus preparation, remediation and evidence support for your business.
Read moreCo-managed IT Support
Additional IT skills and capacity alongside your internal team, with clear responsibilities and shared priorities.
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Business Communication Systems
Business phone systems and connectivity that keep office, remote and multi-site teams connected.
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Microsoft 365 & Cloud Solutions
Reliable cloud tools and secure remote access to support flexible working and efficient communication within your team.
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Backup Recovery
Backup and recovery for business data and critical systems, supported by recovery planning and restore testing.
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Proactive monitoring & maintenance
Proactive monitoring and maintenance to identify issues early and keep business-critical systems running reliably.
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Cyber Security Protection
Layered cyber security to protect business data, manage access and reduce exposure to threats across your organisation.
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Managed IT support & Helpdesk
Responsive IT support for your people, with clear ownership of issues and practical help to keep your business working.
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Choosing CIS for business IT support
Answers to common questions about our support, costs and moving to CIS.
What does CIS managed IT support include?
Our managed IT support combines helpdesk assistance, monitoring, maintenance and technical advice for the users and systems in your agreement.
Your proposal sets out support hours, onsite visits, escalation contacts, security and backup responsibilities. It also identifies any projects or services charged separately.
How much does managed IT support cost?
The cost depends on your users, devices, applications, locations and support hours, plus the security and backup work required.
We review your current setup and recurring problems, then explain the ongoing service costs and any separate project fees. Request an IT support proposal.
How can we change IT provider while minimising disruption?
Start with your notice period, administrator access, licences, system documentation, backups and unresolved faults. CIS helps plan the handover with clear owners and checks before each service moves.
The timetable depends on your systems and outgoing provider. Our changing IT provider checklist explains what to prepare and how to keep staff informed.
Can CIS work alongside our internal IT team?
Yes. Co-managed IT support adds skills and capacity to your internal team. We can help with security, cloud projects, monitoring and escalated support issues.
We agree who handles each task, how tickets are passed between teams and who leads during an incident. See how this worked for UV&S Technology’s UK operation.
What support hours and response times can we expect?
Your service agreement sets out helpdesk hours, response targets, issue priorities and escalation contacts. These depend on the systems you use and when your staff need support.
Our monitoring and maintenance service includes 24/7 monitoring. This does not mean every support agreement includes a 24-hour helpdesk or a guaranteed resolution time.
Do you provide onsite IT support in Oxfordshire, Buckinghamshire and Birmingham?
Yes. CIS supports businesses across Oxfordshire, Buckinghamshire and Milton Keynes, and Birmingham, with offices in Faringdon and Birmingham.
We plan remote support and onsite visits around your locations and working hours. Your proposal confirms the coverage and any visits charged separately.
How will CIS measure improvements to our IT service?
We start with the issues you need to resolve and set measures for tracking progress. These might include recurring faults, response times, completed security fixes, restore-test results and project milestones.
Your service review should show what has improved, what is outstanding and who is responsible. The Hutton Engineering case study describes how proactive support helped a client plan its IT.