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In the modern business world, it is unusual for all employees to be situated in one office at all times. Many employers have a more flexible approach to the working environment, and therefore more and more people work remotely – either from other offices or from home. 

Although all members of staff are equipped with a laptop and mobile phone to facilitate working in this remote way sometimes it isn’t enough. This is where a VoIP communication system like EVE can benefit your business. Eve brings together all the essentials of modern technology into one easy to use VoIP phone system, which ensures your business is always connected. 

Multiple-Site Communication

EVE enables your business to appear connected regardless of how many sites your business is spread across. It’s possible to provide each of your sites, regardless of location, with the area code of your choice. Therefore if your head office is in Leeds, and you have subsidiary offices in Glasgow and Swindon, they can all have numbers with the same area code. To aid communication between your sites for the employees, EVE can also provide short extension numbers meaning calls between sites will be treated as internal and will, therefore, be free. 

Call-Centre Functionality

For many businesses there is no dedicated team of call handlers – in fact, the phone may be operated by one person who directs calls, takes messages and fields requests. Now imagine how much easier day-to-day business would be with an automated VoIP Communication System providing call-centre services. This functionality operates Automatic Call Distribution (ACD) which evenly distributes inbound calls to the appropriate queues, recordings or specific members of staff ensuring your clients’ needs are met immediately. Not only do your clients get the answers they require, but employees are not disturbed by calls which are misdirected or could be answered via automated message. Should anyone be unavailable for a call, the caller even has the option to request a callback. 

Other functionality includes being able to set up Hunt Groups, and the EVE system can also offer a ring all function, round-robin, and longest waiting service. So essentially, a VoIP Communication System provides you with a virtual call centre team, potentially saves you money and ensures your clients get the help they need. 

Click here to find out more about how CIS can help your businesses communications process

Sharing is Caring

With remote or dispersed employees, they must have access to all documentation and information regardless of where they are in the country. EVE offers several systems in one easy to access portal. The Collaboration System provides not only content sharing capability but also a system of task assignment and updating. 

To ensure clients and staff are communicating effectively; there are collaborative whiteboard sessions, video conferencing and in-system Chats. EVE is also compatible with CRM systems such as Salesforce and Dynamics, office software such as SKYPE for business and Outlook, it ensures all your client information is easily accessible wherever and whenever it is needed by whoever needs it. For ease of communication with clients, all calls are recorded and stored within the client portal allowing access at the touch of a button for as long as you require.  

Cost-Effective

A VoIP Communication System like EVE is a very cost-effective one for your business. Not only can you guarantee that every client call will be answered in a timely and appropriate fashion, but you know they will also be directed to the most appropriate person or solution for their enquiry. Never lose a client again due to an unanswered call. 

Current clients can also guarantee, that due to the shared and integrated systems whoever they speak to from your company will be able to answer their queries effectively as their call and client history will be easily accessible to your staff. EVE effectively offers you a virtual call centre team for considerably less than employing such a team in-house. Your business will be more efficient and will give the appearance to your customers of being well-organised and well-connected regardless of how remote your team may be. 

If you would like to find out more about how EVE can help your business, please contact a member of the CIS Team via Phone or email.

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Client Feedback

We are delighted to be working with CIS, the project is already looking well organised and innovative. CIS delivers a prompt professional service with trusted knowledge we can rely on at all times.

John Story, Head of IT

St Paul’s Cathedral

CIS have been our go-to IT supplier for nearly 20 years, and throughout that time they have been flexible, consultative, and above all putting our business at the forefront of their advice. I would be very pleased to recommend them for any company that needs to have a real partnership with their IT company.

Graham Hughes, Managing Director

Rovema UK Ltd

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CIS Overview

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People

Since its inception in 1989 CIS’ philosophy has always been the same. We believe that in order for our team mates to provide the best possible service to our clients and to remain motivated and inspired themselves, we have to create a positive and stimulating working environment. One that encourages ambition, a continued exchange of ideas and dialogue, hard work, performance and loyalty. We have always rewarded our staff for going the extra mile and for embracing our company ethos but we also aim to make their working experience enjoyable and fun, working on the basis that humour can go a long way and fairness and respect are paramount.

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Even though we say this ourselves, our portfolio is first class. We offer a range and quality of Cloud Services that can cater for all our customers’ business goals and aspirations. It’s our job to find the perfect solution for your requirements and you’ll benefit from the research and development carried out by our team to find the ideal system solutions for you.

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Partners

Partners are vital to the ongoing success of our company so we nurture our award-winning network of like-minded organisations, building up mutual trust and respect in our working practices that can only benefit our customers.

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Productivity

It has always been of key importance to CIS to achieve high levels of productivity and to ensure that we remain s highly effective, lean and fast-moving organisation. It allows us to keep ahead of the game and to spot and act upon new products and trends whenever possible. By keeping on our toes, we can pass on benefits to our clients and partners without the need for time consuming learning curves.