We now spend more time than ever at work, using telephony to connect with colleagues, or checking emails on the commute home. The relationships we make with our work colleagues can make or break a job role, causing tension in the workplace and ultimately resulting in a lack of productivity. So why is telephony and the way you communicate within your own workplace so important, and which IT software and programs can be used to your advantage to do so? 

Strengthening your company culture: Encouraging authenticity within your communications 

 Perhaps the most important benefit your telephony can bring to your organisation is the positive impact on company culture it can help create. We all know how much friendships or even just good relationships in the workplace can make you more excited to get up and go to work in the morning, and with almost two-thirds of workers picking out a sociable workplace as one of the top criteria for choosing a job role, boosting your team’s internal communications through the types of telephony you’re using can have a truly tangible impact on your workforce. As well as the all important in-person meetings and face to face contact, more and more software solutions are becoming available on the market, to help you and your team stay constantly connected. From Unified Communications to VoIP, softphones to EVE, communications software can help your team stay in touch more easily than ever before. 

If you’re interested in learning more about the kinds of software you can use to help boost your telephony, take a look at our blog pages here. 

Moving with the times: Enabling flexible working in the digital age

According to a recent survey, 70% of workers think flexible working makes a job prospect more attractive, with 65% believing this working style would add to their wellbeing and satisfaction at work. Acknowledging the needs of a dispersed workforce through regular, reinforced internal communications with your telephony will not only allow your business to gain ownership of new working trends, but will help your team embrace full productivity too. Collaborating with team members, whether you’re at your desk, on the commute or working from home, is made a whole lot easier through strong telephony that makes sure remote workers don’t feel all that remote. Implementing a telephony software strategy that takes these trends into consideration will help secure your business within the digital landscape, keeping your team happy and motivated in the meantime. 

Thinking of encouraging your team to adapt to remote working? We’ve written in more detail about the benefits of VoIP and other telephony here

 Crisis management: Internal communications during a data breach 

Finally, one of the most long lasting purposes telephony can bring about is the ability it gives your team to handle a serious incident or data breach. If and when a data breach occurs, making sure your employees can relate well to one another will make sure the aftermath of your data breach runs smoothly, meaning your business can get back up and running at the earliest opportunity. Think about how well your team work together, and how much time you invest in building the relationships within your workspace. Making internal communications with telephony as a helping hand as a focus will not only help you build up a regular dialogue with your colleagues, but will help each and every member of your team understand their role in an emergency too.

 Strategising the way you communicate with your telephony in this way also has a knock on effect on the way your company is viewed externally. In a post GDPR world, your business’s reputation is crucial to your success, so making sure your communications reflect the way your team behave, your branding and the efficiency with which you handle a crisis will demonstrate that even after a data breach, your business will be performing more strongly than ever before. In this way, strengthening your team’s telephony usage is crucial for protecting your business both now, and into the future. 

How do encourage your team to make the most of their telephony? Whether you need support making the most of your communications systems, or you’re looking to overhaul your infrastructure completely, we’ll be on hand to see help you maximise your team’s potential. Take a look at our telephony pages to find out more about the software we offer.

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Client Feedback

We are delighted to be working with CIS, the project is already looking well organised and innovative. CIS delivers a prompt professional service with trusted knowledge we can rely on at all times.

John Story, Head of IT

St Paul’s Cathedral

CIS have been our go-to IT supplier for nearly 20 years, and throughout that time they have been flexible, consultative, and above all putting our business at the forefront of their advice. I would be very pleased to recommend them for any company that needs to have a real partnership with their IT company.

Graham Hughes, Managing Director

Rovema UK Ltd


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CIS Overview



  • CIS Private Cloud
  • Infrastructure as a Service
  • Backup & Disaster Recovery
  • Remote Desktop Services


  • Anti-Virus & Ransomware
  • Extensive Encryption
  • Firewall & Next-Gen UTM
  • Penetration Testing
  • Digital Rights Management
  • Phishing
  • Mobile Device Management


  • Exchange Server Hosted & On Prem
  • Mail365
  • Unified Communications
  • Office 365
  • Mobile & VoIP Telephony
  • Internet Connectivity


  • Consultancy
  • Analysis & Audit Services
  • User Training & Enablement
  • Fully Managed Support


Since its inception in 1989 CIS’ philosophy has always been the same. We believe that in order for our team mates to provide the best possible service to our clients and to remain motivated and inspired themselves, we have to create a positive and stimulating working environment. One that encourages ambition, a continued exchange of ideas and dialogue, hard work, performance and loyalty. We have always rewarded our staff for going the extra mile and for embracing our company ethos but we also aim to make their working experience enjoyable and fun, working on the basis that humour can go a long way and fairness and respect are paramount.



Even though we say this ourselves, our portfolio is first class. We offer a range and quality of Cloud Services that can cater for all our customers’ business goals and aspirations. It’s our job to find the perfect solution for your requirements and you’ll benefit from the research and development carried out by our team to find the ideal system solutions for you.



Partners are vital to the ongoing success of our company so we nurture our award-winning network of like-minded organisations, building up mutual trust and respect in our working practices that can only benefit our customers.



It has always been of key importance to CIS to achieve high levels of productivity and to ensure that we remain s highly effective, lean and fast-moving organisation. It allows us to keep ahead of the game and to spot and act upon new products and trends whenever possible. By keeping on our toes, we can pass on benefits to our clients and partners without the need for time consuming learning curves.