Managed IT support for growing businesses
Outsourced IT support for businesses with 50 to 200 employees. Give your people dependable help, reduce recurring disruption and plan improvements with one accountable IT partner.
We at Strategic Solutions Financial Services would like to thank CIS for their commitment and dedicated expertise in supporting the successful relocation to our Westbourne offices in order to support our growth. Through effective partnering, we have been able to enhance and maximise our IT capabilities whilst remaining committed to improved IT security.
Dean Rush, Operations Manager, Strategic Solutions Financial Services
Clear ownership of everyday IT
When your team keeps chasing the same IT issues, the cost is lost working time and delayed projects. CIS brings helpdesk support, proactive monitoring and technical advice into a managed service built around your business.
Define the users, devices, locations and applications you need us to support. We agree support hours, escalation routes and responsibilities with you, so your team knows where to turn and who owns the next action.
Already have an IT manager? Our co-managed IT support adds specialist capacity alongside your existing team.
Evidence of a more dependable IT partnership
Hutton Engineering describes how proactive support and clearer IT planning helped its team spend less time troubleshooting. The case study also explains CIS’s response when a key server failed.
For Richardsons Chartered Accountants, the relationship developed from everyday support into vendor coordination and a paperless working project that delivered five-figure savings in printing costs.
Explore IT support in Oxfordshire, Buckinghamshire and Birmingham.
What your managed IT service can cover
Choose the support and improvement work your business needs, with the scope, service commitments and costs set out in your proposal.
Support, planning and improvement
Managed IT support
Give staff a clear route to IT help while CIS manages the agreed day-to-day support responsibilities. Combine helpdesk support with monitoring and maintenance, and review recurring issues so the same problems receive proper follow-through.
Your proposal should set out covered users and systems, support hours, escalation and how on-site work is arranged. Costs depend on that scope and the complexity of your environment.
Consultancy
Turn recurring IT frustrations into an ordered improvement plan. CIS helps you assess priorities, plan technology changes and understand the impact on users, security and budgets. Agree what progress should look like over the next 12 months and how it will be reviewed.
Bring your current supplier agreement, recurring support issues and planned business changes to an initial discussion.
Architecture, Design and Implementation
Plan changes to your network, servers and cloud services around the applications your people need. Define the design, dependencies, implementation steps and handover before work starts.
Explore Microsoft 365 and cloud services and backup and disaster recovery as part of your wider plan.
IT training
Help staff use their everyday systems confidently. Discuss individual or group training for Microsoft 365 tools and the working practices your team needs, with the content agreed around their roles and experience.
IT Audits
Start with a review of your systems, recurring faults and security priorities. Use the findings to agree which issues need immediate action and which belong in a planned programme of work.
If you are changing provider, include access, documentation, licensing, backups and outstanding tickets in the handover. Connect the review to your cyber security priorities.
